30-Day Unopened Return Policy

We want you to feel confident ordering from JH Global Trade LLC. Eligible products may be returned within 30 days after delivery, subject to the conditions below.

Return Eligibility

To qualify for a standard return, the product must be unopened, unused, and in its original sealed packaging, in the same condition in which it was received, suitable for resale, and accompanied by proof of purchase.

Before sending anything back, please email jen@jhglobaltrade.com with your order number and the item you would like to return.

If your return is approved, JH will provide return instructions and the authorized return address. Please do not send a return without prior authorization.

Opened Coffee and Other Consumable Products

For food-safety and product-integrity reasons, opened or unsealed coffee, shilajit, supplements, beverages, food products, or other consumable products cannot be returned and are not eligible for a refund.

We cannot accept a return simply because a customer does not prefer the taste of a consumable product after opening it.

Customer-Paid Return Shipping and 15% Return-Handling Fee

For an approved standard return that is not caused by an error by JH or a confirmed damaged, defective, or incorrect product, the customer is responsible for the full cost of return shipping.

A 15% return-handling fee will be deducted from the merchandise refund.

Any optional expedited-delivery charge originally paid by the customer is non-refundable.

We recommend using a trackable return-shipping service. JH cannot be responsible for a return package that is lost before it is delivered back to us.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if JH sends you the wrong item, please contact us as soon as possible, preferably within 7 days of delivery, at jen@jhglobaltrade.com.

Please include your order number and clear photographs when applicable so we can review the issue promptly.

When JH confirms that an item arrived damaged or defective or that we shipped the incorrect item, the 15% return-handling fee will not apply, and JH will cover the reasonable return or replacement shipping required to resolve the issue.

Non-Returnable Items

Opened, used, or unsealed coffee, shilajit, supplements, beverages, food products, and other consumable goods are not returnable.

Used frothers and other used accessories are not returnable unless JH approves a claim for a defect.

Products that are damaged after delivery, missing original packaging, or otherwise not in resalable condition are not eligible for a standard return.

Custom or personalized products, gift cards, and items clearly identified as final sale before purchase are also non-returnable.

Promotions, Bundles, Discounts, and Free Gifts

Returns involving promotional or bundled orders are refunded according to the products ultimately kept by the customer.

If returning an item causes the original order to no longer qualify for a percentage discount, bundle price, promotional offer, or free gift, the refund may be recalculated based on the promotion that applies to the remaining products.

A promotional free gift may be required to be returned unused and in its original condition with the qualifying product. If a promotional gift is not returned when required, its applicable value may be taken into account when calculating the eligible refund.

Exchanges

We do not normally process direct exchanges for standard returns.

If your unopened product qualifies for a return, you may complete the approved return and place a new order for the product you prefer.

If JH shipped an incorrect or defective product, please contact us first so we can determine the appropriate resolution.

Refunds

After an approved return is received, JH will inspect the returned product and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method, less any applicable 15% return-handling fee or promotional adjustment described in this policy.

Please allow up to 10 business days after approval for JH to process the refund. Your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

Questions About a Return

Please contact JH Global Trade LLC at jen@jhglobaltrade.com before returning any merchandise.

This policy does not limit any consumer rights that cannot legally be waived under applicable law.