Free U.S. Delivery & Shipping Policy

JH Global Trade LLC provides free standard delivery on website orders shipped within the United States. There is no minimum website order required for standard U.S. delivery.

Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday, excluding holidays.

Orders placed on weekends or holidays are normally processed on the next business day.

You will receive an order confirmation after checkout. When tracking is available, shipping confirmation and tracking information will be provided after the order ships.

Free Standard U.S. Delivery

Standard delivery is FREE on U.S. website orders.

Estimated standard transit time is generally 3–5 business days after processing, depending on the destination and carrier conditions.

Delivery dates are estimates rather than guarantees and can be affected by weather, carrier delays, holidays, emergencies, or other circumstances outside JH Global Trade LLC's control.

If an optional expedited-delivery service is offered, any additional charge for that optional service will be displayed before the customer places the order.

Shipping Address

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after ordering, contact jen@jhglobaltrade.com as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.

Additional shipping costs caused by an incorrect or incomplete customer-provided address, an unclaimed package, or a package returned to sender because of a customer-address issue may be the customer's responsibility.

Tracking and Carrier Delays

When tracking information is available, customers can use the carrier tracking number to follow shipment progress.

Carrier scans, transit times, and delivery estimates are controlled by the carrier.

If your shipment appears significantly delayed, contact JH and we will help review the available tracking information.

Lost or Missing Packages

If tracking shows that a package remains in transit beyond its expected delivery window, please contact us so we can help review the shipment with the carrier.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors when appropriate, and the carrier's local office.

Then contact jen@jhglobaltrade.com, and JH will help review the available delivery information and determine the appropriate next step.

Damaged, Defective, or Incorrect Shipments

If your order arrives damaged or defective, or you receive an incorrect item, contact us as soon as possible, preferably within 7 days of delivery.

Please provide your order number and photographs when applicable.

If JH confirms that the product was damaged or defective upon arrival or that JH shipped the wrong product, JH will cover the reasonable shipping cost required for an approved replacement or return resulting from that issue.

Returns and Return Shipping

Free standard delivery on the original website order does not mean that discretionary return shipping is free.

For an ordinary approved return, the customer is responsible for the return-shipping cost and the terms of our Refund Policy apply, including the disclosed 15% return-handling fee.

Opened or unsealed consumable products are not returnable. Please review the full Refund Policy before returning any product.

Shipping Availability

Standard online shipping is currently offered within the United States.

For an international shipping inquiry, please contact JH before placing an order.

Contact

JH Global Trade LLC
Morris, Connecticut, USA
Email: jen@jhglobaltrade.com
Phone: +1 (203) 893-2544